Refund Policy

Last Updated: August 2026

At Eximious Rituals, customer satisfaction is our priority. We strive to provide premium-quality skincare products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product was delivered in a damaged condition.

To be eligible for a return, you must contact us within 48 hours of delivery with clear photos or videos of the product and packaging.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used skincare products.
  • Products with damaged or missing original packaging.
  • Products purchased during clearance or promotional sales (unless damaged or defective).
  • Gift cards.

3. Refund Process

Once your return request is approved:

  • The returned product will be inspected.
  • If approved, your refund will be processed to your original payment method.
  • Refunds are generally processed within 5–7 business days after approval.

Please note that your bank or payment provider may take additional time to reflect the refund.

4. Replacement Policy

We offer a replacement instead of a refund in the following cases:

  • Wrong item delivered.
  • Damaged product received.
  • Product leaked during transit.
  • Manufacturing defect.

Replacement requests must be made within 48 hours of delivery.

5. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

6. Refund Exceptions

Refunds will not be issued if:

  • The product has been used.
  • The product is returned without its original packaging.
  • The return request is made after the specified return period.
  • The damage is caused by improper handling after delivery.

7. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error.
  • If a replacement is approved, Eximious Rituals will bear the shipping cost for the replacement.

8. How to Request a Refund

To request a refund or replacement, please contact our customer support with:

  • Order Number
  • Full Name
  • Registered Email Address
  • Contact Number
  • Photos or videos of the product
  • Description of the issue

Contact Us

Eximious Rituals

Email: support@eximiousrituals.com (Replace with your official support email if different.)

Website: https://eximiousrituals.com

Customer Support Hours:
Monday – Saturday | 10:00 AM – 7:00 PM (IST)